FAQ
Frequently Asked Questions
Park Policies
Are strollers/wagons allowed inside the park?
Yes, they are. We do ask that little children are never left unattended in these vehicles.
Are we still allowed to bring an unopened water bottle inside the park?
Yes, we do still allow one unopened bottle of water per guest entering the park.
You may also bring an empty water bottle to refill at our water fountains located around the park.
Wonder Oasis has provided picnic facilities outside of the entrance gate. Guests can bring coolers with food and beverages to these locations; however, for health and safety concerns, these items will not be allowed inside the park.
However, with proper medical documentation guests may bring necessary foods into the park, e.g. – diabetic emergency snacks, baby formula for infants, gluten-free foods, or allergy-safe foods. Other than a juice box for diabetics and baby formula, outside beverages are not allowed in the park. Wonder Oasis will provide a medical tag to be displayed in these instances. Food quantity not to exceed the contents of a small insulated lunch pack (9x8x4). One lunch pack is permitted per day. At the time of visit, Guests should contact Guest Relations for approval to bring in special medically required food items.
Can I bring my little one's life vest? What about their favorite floaties?
We encourage guests to bring life jackets and swimwear with flotation built-in. All other flotation devices must be approved by park management.
We also have lifejackets and tubes available at no charge on a first-come, first-served basis. Swim rings will not be allowed unless the seat is built in and may only be used in the Lagoon Pool or Lazy River. An adult must supervise these floats within an arm’s length at all times .
Can I bring my pet?
Service animals are allowed but proper documentation must be provided and animal needs to wear an appropriate harness and be under control at all times. Emotional Support Animals do not qualify as a service animal.
I have a special medically necessary diet. What can I bring in?
Wonder Oasis provides picnic facilities outside of the entrance gate. Guests can bring coolers with food and beverages to these locations; however, for health and safety concerns, these items will not be allowed inside the park.
However, with proper medical documentation guests may bring necessary foods into the park, e.g. – diabetic emergency snacks, baby formula for infants, gluten-free foods, or allergy-safe foods. Other than a juice box for diabetics and baby formula, outside beverages are not allowed in the park. Wonder Oasis will provide a medical tag to be displayed in these instances. Food quantity not to exceed the contents of a small insulated lunch pack (9x8x4). One lunch pack is permitted per day. At the time of visit, Guests should contact Park Security or Guest Relations for approval to bring in special medically required food items.
I have different physical needs. Can you accommodate me?
There are certain exceptions we cannot make. We cannot allow hard objects to go down the big slides as they could damage the surface and injure a rider coming down after you. Rubber objects such as swim shoes are also not allowed down the slide as these pose a hazard of getting stuck on the slide surface and causing harm to the rider.
Again, we want every guest to enjoy themselves and come away with a memorable experience. We will work with you to ensure that you and your guests are able to enjoy the park at its fullest and safest potential.
How old do you have to be to visit the park without an adult?
Children 14 years old and over may be dropped off at the park. Children under the age of 14 must be accompanied by a responsible guardian. The minimum age for a guardian is 16.
Can I bring alcohol or tobacco products with me? What about a weapon?
No alcoholic beverages are allowed on park property. Firearms, knives, or weapons of any type are prohibited on park property.
For the comfort and pleasure of all our guests, Wonder Oasis is a smoke-free, tobacco-free, and vape-free campus (including the picnic areas and park entrance).
A designated section is available in the park for tobacco and vape use.
What should I wear? (Dress Code Policy)
For the safety of our guests, swim diapers are required on all children two years old and under. Regular diapers are not permitted in the water. Swim diapers are available for purchase in our retail shop. Hats, sunglasses, goggles, casts, braces, denim, or any other material with hard clasps or rivets are also not permitted on any of our slides.
Admission, Season Passes, & Tickets
My child is 2, do they get in free?
Yes, all children 2 and under get free admission to the park.
How can I redeem the coupons that came with my season pass? Can they be used more than once?
Your season pass is loaded with great, extra discounts. All coupons/perks of season passes (excluding food/beverage discount) must be redeemed in the park.
Simply scan your season pass when purchasing items and ask the attendant to utilize one of your discounts if you choose.
To compare benefits between season passes, click this link and scroll down to “Season Pass Information”.
I purchased a Season Pass, do I need to do anything to activate it?
Yes, when you visit the park for the first time in the current season, you will show the barcode in your confirmation email and we will take your photo and name then provide you your season pass wristband. After that, you’re all setup for the entire season.
Do I need to print my tickets?
No, you do not need to print your tickets.
When you open your email receipt, there will be a barcode that we will scan at the park. Just have your email with the barcode ready when you arrive.
I bought tickets for today but can't come. Can I use them for another day?
Yes! Simply take your pre-purchased ticket to the ticket window upon your arrival. They will be happy to assist you with this process.
I've never been. Can I pay with a card? What about a check?
Wonder Oasis accepts cash, debit cards, MasterCard, Visa, and Discover.
We do not accept personal checks but will accept corporate and church checks for groups. Wonder Oasis is a participatory park and therefore we do not offer a discount for those who choose not to swim.
What if you close due to the weather or other unforeseen events?
In the event that the park closes due to uncontrollable circumstances more than 2 hours prior to the scheduled closing time, Rain checks will be issued and valid for use anytime during the current season. Rain check are only issued the day of the interruption.
I'd like a refund. What is your policy?
Admission Tickets and Season Passes to Wonder Oasis Waterpark are non-refundable.
All Season Passes and Admission Tickets expire at the end of the season for which they were purchased/issued. Wonder Oasis is not responsible for any lost or stolen Season Passes or Admission Tickets.
Rides, Attractions, & Amenities
My child doesn't meet the height requirement. Are there rides for smaller children?
For more information on the rides, follow the link below:
How tall do you have to be to ride? What about weight?
Some rides require a minimum height of 42″. For information on individual ride height requirements, please visit the “Rides and Attractions” page below.
The weight limit is 280 pounds for the body slides and for a single tube rider. The combined weight limit for two people on a double tube is 400 pounds.
Link for Rides & Attractions info:
Food & Drink
Can I purchase a Cooler Pass?
Can I bring a cooler inside the park?
For more information on Food & Drinks, please use the following link:
What are my options for eating while at the park?
We have a few options for dining during your time at the park. Of course we have our various concession stands that have yummy food; everything from hot dogs, nachos, pizza, and so much more.
We also have our $30 Cooler Pass. With this, you are allowed to bring up to a 48 quart cooler inside the park filled with all your favorite sweets and eats.
We also have picnic areas located just outside of the park if you would prefer to bring your own food and sit out there at no additional charge.
Please no glass or alcohol.
For more information on Food & Drinks, please use the following link:
Am I allowed to bring a snack inside the park for my toddler?
Yes, a toddler-type snack that is “appropriate” in quantity for the little one during your visit will be allowed inside the park at no charge.
No glass, please.
Birthday Parties & Groups
I would like more information about your Birthday Bash Parties. What comes with it? How much?
Celebrate your special day with our Splash Bash Birthday Package at Wonder Oasis Waterpark! Dive into fun with a fantastic deal that includes everything you need for an unforgettable birthday bash.
What’s included:
- Admission Tickets: Enjoy access to all the thrilling attractions for your Birthday Child plus 8 admission tickets for your guests.
- Food: Feast on 2 delicious pizzas to keep your energy levels high throughout the day.
- Beverage Refills: Stay hydrated and refreshed with unlimited beverage refills.
Make a splash with your birthday celebration! Reserve your spot now and get ready for a day filled with excitement, laughter, and memories that will last a lifetime.
Packages start at $220 plus tax and require at least a one (1) day advance reservation.
Can I rent out the entire park?
We do allow groups to rent out our entire park.
Our waterpark is available for full rental, offering an exclusive venue suitable for various occasions, including corporate events, birthday parties, or family reunions. Customize your experience to suit your specific needs and preferences. For pricing inquiries and tailored arrangements, please reach out to our team directly. We are committed to providing a customizable and memorable event experience for you and your guests.
Reach out to WOW guest services at info@wowwaterpark.com We respond quickly, so quickly you’ll say WOW!
How do I book a group visit to the park?
Have a larger group you would like to bring out to the park? We host family reunions, organization appreciation events, girl scout and boy scout troops, and much more.
Group Rates start at 15 or more guests and are available during normal operating hours. Group Rates require at least a three day advance reservation with a 50% deposit.
For more information on our group events, please follow the link below:
Cabana & Locker Rentals
I would like to rent a Cabana. How can I do that? What comes with it?
For an extra special place to enjoy your day at the park, you can rent one of our special cabanas by booking online. These private areas sell quickly so we recommend that you reserve yours in advance. If there is availability on the day of your visit, you are able to rent it at the ticket window as well.
We have several cabana size options. Each Cabana rental includes seating for your guests and a private locker. Admission is NOT included with cabana rentals.
For more information on Cabanas & Rentals, please visit the following link:
How much does it cost to rent a Locker?
Locker rentals are NOT available online and must be rented at the park. Rental availability is based on a first-come first-serve basis.
Please see below:
Electronic Lockers: $10 Small, $12 Large
For more information on Cabanas & Rentals, please visit the following link:
General Info
Contact Information
For all Email Inquiries, please reach out to us at info@wowwaterpark.com.
I'd like to submit a donation request. How do I submit one?
Wonder Oasis Waterpark is proud to support our local community. We will consider a wide range of causes, from national charities to local causes and events. Requests for support are accepted via U.S. mail, (no walk-up solicitations, faxes, telephone calls or emails) on organization letterhead that includes a copy of the IRS determination letter indicating 501c(3) status. In addition, the organization’s federal identification number should be provided. Please allow 3 weeks for a response to your request.
All causes must be both non-profit and charitable in nature. We are unable to support the following requests:
Semi-pro athletic sponsorships
- Scholarships
- Requests from or benefiting individuals
- Picnics or gatherings for other for-profit companies
- Political parties, candidates or issues
- Homeowners associations, athletic clubs or other organizations that are non-profit but are not charitable in nature
- Independent film or video productions
- Beauty pageants
Wonder Oasis Waterpark receives a large number of requests for assistance; unfortunately we cannot support or answer every request. When we are able to honor a request, we make every effort to notify the organization by mail as expediently as possible. Please allow ample time for a response when making a request.
Click Here to Download our 2025 Form
Request should be mailed to:
Wonder Oasis Waterpark
Attn.
7670 W. 70th St.
Shreveport, LA
71129
What are the park hours for this season?
Please check Park Hours for up-to-date hours and follow our Facebook page for the latest updates.
I need to leave the park. Can I come back in?
Of course, you can! Guests may exit the park and re-enter throughout the day. Upon exiting, guests must have their hands stamped by security for re-entry into the park.
