FAQ

Frequently Asked Questions

Park Policies

Are strollers/wagons allowed inside the park?

Yes, they are. We do ask that little children are never left unattended in these vehicles.

Are we still allowed to bring an unopened water bottle inside the park?

Yes, we do still allow one unopened bottle of water per guest entering the park.

You may also bring an empty water bottle to refill at our water fountains located around the park.

Wonder Oasis has provided picnic facilities outside of the entrance gate. Guests can bring coolers with food and beverages to these locations; however, for health and safety concerns, these items will not be allowed inside the park.

However, with proper medical documentation guests may bring necessary foods into the park, e.g. – diabetic emergency snacks, baby formula for infants, gluten-free foods, or allergy-safe foods. Other than a juice box for diabetics and baby formula, outside beverages are not allowed in the park. Wonder Oasis will provide a medical tag to be displayed in these instances. Food quantity not to exceed the contents of a small insulated lunch pack (9x8x4). One lunch pack is permitted per day. At the time of visit, Guests should contact Guest Relations for approval to bring in special medically required food items.

Can I bring my little one's life vest? What about their favorite floaties?

We encourage guests to bring life jackets, arm floats, children’s float rings with seats, and swimwear with flotation built-in.

We also have lifejackets and tubes available at no charge on a first-come, first-served basis. Swim rings will not be allowed unless the seat is built in and may only be used in the Lagoon Pool or Lazy River. An adult must supervise these floats within an arm’s length at all times .

Can I bring my pet?
No, we do not allow pets in our park.

Service animals are allowed but proper documentation must be provided and animal needs to wear an appropriate harness and be under control at all times. Emotional Support Animals do not qualify as a service animal.

I have a special medically necessary diet. What can I bring in?
For the safety of our guests, we do not allow outside food or beverages inside the park. Guests may bring in an empty water bottle and fill it with water from one of the cold-water fountains available throughout the park. Wonder Oasis offers a variety of delicious menu choices inside the park along with a selection of refreshing drinks and novelty items.

Wonder Oasis provides picnic facilities outside of the entrance gate. Guests can bring coolers with food and beverages to these locations; however, for health and safety concerns, these items will not be allowed inside the park.

However, with proper medical documentation guests may bring necessary foods into the park, e.g. – diabetic emergency snacks, baby formula for infants, gluten-free foods, or allergy-safe foods. Other than a juice box for diabetics and baby formula, outside beverages are not allowed in the park. Wonder Oasis will provide a medical tag to be displayed in these instances. Food quantity not to exceed the contents of a small insulated lunch pack (9x8x4). One lunch pack is permitted per day. At the time of visit, Guests should contact Park Security or Guest Relations for approval to bring in special medically required food items.

I have different physical needs. Can you accommodate me?
We at Wonder Oasis Waterpark want every guest entering the park to have the time of their life. We will do our best to work with you to ensure your safety and to help you enjoy the park to the best of your ability. Please let us know you are coming by contacting guest services prior to your arrival.

There are certain exceptions we cannot make. We cannot allow hard objects to go down the big slides as they could damage the surface and injure a rider coming down after you. Rubber objects such as swim shoes are also not allowed down the slide as these pose a hazard of getting stuck on the slide surface and causing harm to the rider.

Again, we want every guest to enjoy themselves and come away with a memorable experience. We will work with you to ensure that you and your guests are able to enjoy the park at its fullest and safest potential.

How old do you have to be to visit the park without an adult?

Children 13 years old and over may be dropped off at the park. Children under the age of 13 must be accompanied by a responsible guardian. The minimum age for a guardian is 15.

Can I bring alcohol or tobacco products with me? What about a weapon?

No alcoholic beverages are allowed on park property. Firearms, knives, or weapons of any type are prohibited on park property.

For the comfort and pleasure of all our guests, Wonder Oasis is a smoke-free, tobacco-free, and vape-free campus (including the picnic areas and park entrance). A designated section away from the park is available for tobacco and vape use.

What should I wear? (Dress Code Policy)
Wonder Oasis is a family-friendly park. No thongs or excessively revealing swimwear will be permitted. Denim clothing may not be worn on slides or in the water. We reserve the right to ask a guest to use a cover-up if swimwear is deemed inappropriate. Those who have tattoos are welcome at Wonder Oasis Waterpark. If a tattoo is not appropriate for all ages or contains vulgar language or nudity then you will be asked to cover it up out of respect for our other guests. Guests with casts will not be permitted to ride large slides due to the possibility of damage to the slides. Please enjoy the wave pool, lazy river and children’s areas (including castle slides if height requirements are met).

For the safety of our guests, swim diapers are required on all children two years old and under. Regular diapers are not permitted in the water. Swim diapers are available for purchase in our retail shop. Hats, sunglasses, goggles, casts, braces, denim, or any other material with hard clasps or rivets are also not permitted on any of our slides.

Admission, Season Passes, & Tickets

My child is 2, do they get in free?

Yes, all children 2 and under get free admission to the park.

How can I redeem the coupons that came with my season pass? Can they be used more than once?
Your season pass is loaded with great, extra discounts. All coupons/perks of season passes (excluding food/beverage discount) must be redeemed at ticket window.

Simply scan your season pass when purchasing items and ask the attendant to utilize one of your discounts if you choose.

To compare benefits between season passes, click this link and scroll down to “Season Pass Information”.

What days are Toddler Time, how long does it last, and what is the cost?
Toddler Tuesday occur every Tuesday morning from 9:00 AM to 10:30 AM (1.5 hours). This special time is for guests 5 years and under and their guardians. No children over the age of 5 will be admitted inside the park. Admission is included with your Wonder Oasis season pass or a daily cost is $7.00 per person entering – even 2 years and under. Guardians must be 15 years of age or older.

For more information on Toddler Tuesday, please click the following link:

Toddler Tuesday Page

How much extra is it if we want to stay all day after Toddler Time?
The price for staying all day after Toddler Time is yet to be determined (TBD).
I purchased a Season Pass, do I need to do anything to activate it?

Yes, when you visit the park for the first time in the current season, you will show the barcode in your confirmation email and we will take your photo and name then create your season pass card for you. After that, your season pass will be setup for use all season long.

Do I need to print my tickets?

No, you do not need to print your tickets.

When you open your email receipt, click ‘print link’, and have it open or take a screenshot when you come to the park. We will be able to scan your ticket off of your mobile device.

I bought tickets for today but can't come. Can I use them for another day?

Yes! Simply take your pre-purchased ticket to the ticket window upon your arrival. They will be happy to assist you with this process.

I've never been. Can I pay with a card? What about a check?

Wonder Oasis accepts cash, debit cards, MasterCard, Visa, and Discover.

We do not accept personal checks but will accept corporate and church checks for groups. Wonder Oasis is a participatory park and therefore we do not offer a discount for those who choose not to swim.

What if you close due to the weather or other unforeseen events?

In the event that the park closes due to uncontrollable circumstances more than 2 hours prior to the scheduled closing time, Rain checks will be issued and valid for use anytime during the current season. Rain check are only issued the day of the interruption.

I'd like a refund. What is your policy?

Admission Tickets and Season Passes to Wonder Oasis Waterpark are non-refundable.
All Season Passes and Admission Tickets expire at the end of the season for which they were purchased/issued. Wonder Oasis is not responsible for any lost or stolen Season Passes or Admission Tickets.

Rides, Attractions, & Amenities

My child doesn't meet the height requirement. Are there rides for smaller children?
Absolutely! Our park has a designated kids area with rides safe for small children and a shallow pool. Wonder Oasis is a family-oriented waterpark and we strive to create a fun experience for people of all ages.

For more information on the rides, follow the link below:

Rides & Attractions Page

How tall do you have to be to ride? What about weight?

Some rides require a minimum height of 42″. For information on individual ride height requirements, please visit the “Rides and Attractions” page below.

The weight limit is 280 pounds for the body slides and for a single tube rider. The combined weight limit for two people on a double tube is 400 pounds. One person cannot use a double tube.

Link for Rides & Attractions info:

Rides & Attractions Page

Food & Drink

Can I purchase a Cooler Pass?
For more information on Food & Drinks for each park, please use the following link:

Food & Drinks Page

Can I bring a cooler inside the park?
We do allow our guests to bring their personal coolers inside the park if they purchase a $30 Cooler Pass at the ticket window or online. Coolers must be no larger than 48 quarts, contain no glass or alcohol, must close properly (not spewing over), contain no grilled or restaurant food, and everything must fit inside. The $30 Cooler Pass is only valid for one use and may enter the park only once. Season Pass holders are eligible for a discounted Cooler pass.

For more information on Food & Drinks, please use the following link:

Food & Drinks Page

What are my options for eating while at the park?

We have a few options for dining during your time at the park. Of course we have our various concession stands that have yummy food; everything from hot dogs, nachos, pizza, and so much more.

We also have our $30 Cooler Pass. With this, you are allowed to bring up to a 48 quart cooler inside the park filled with all your favorite sweets and eats.

We also have picnic areas located just outside of the park if you would prefer to bring your own food and sit out there at no additional charge.

Please no glass or alcohol.

For more information on Food & Drinks, please use the following link:

Food & Drinks Page

Am I allowed to bring a snack inside the park for my toddler?

Yes, a toddler-type snack that is “appropriate” in quantity for the little one during your visit will be allowed inside the park at no charge.

No glass, please.

Birthday Parties & Groups

Can I rent out the entire park?
We do allow groups to rent out our entire park.

Our waterpark is available for full rental, offering an exclusive venue suitable for various occasions, including corporate events, birthday parties, or family reunions. Customize your experience to suit your specific needs and preferences. For pricing inquiries and tailored arrangements, please reach out to our team directly. We are committed to providing a customizable and memorable event experience for you and your guests.

I would like more information about your Birthday Bash Parties. What comes with it? How much?
We have updated/upgraded our Splash Bash Birthday Parties! We now have 3 tiers of Splash Bash Parties available: Splash Bash, VIP Splash Bash, and Ultimate Splash Bash. Below is what is included with each:

Splash Bash:
• 10 Admission Tickets
• 10 Meal Vouchers
• 2 Reserved Tables

VIP Splash Bash:
• 10 Admission Tickets
• 10 Meal Vouchers
• 2 Reserved Tables
• 8 Unlimited Drink Wristbands

Ultimate Splash Bash:
• 10 Admission Tickets
• 10 Meal Vouchers
• 8 Unlimited Drink Wristbands
• 1 Cabana Rental
• 8 Mini Melts Tokens.

The Birthday Bash and VIP Birthday Bash Parties can be booked online. The Ultimate Birthday Bash must be booked by phone/form entry. All Birthday Bash Parties are subject to availability.

You can bring in your own cake or cupcakes. Each person entering the park must have their own ticket. Children 2 and under get in for free.

For more information or to book a Birthday Bash Party, please follow the link below:

Birthdays & Groups Page

How do I book a group visit to the park?

Have a larger group you would like to bring out to the park? We host family reunions, organization appreciation events, girl scout and boy scout troops, and much more.

Group Rates start at 15 or more guests and are available during normal operating hours. Group Rates require at least a three day advance reservation with a 50% deposit.

For more information on our group events, please follow the link below:

Birthdays & Groups Page

Cabana & Locker Rentals

I would like to rent a Cabana. How can I do that? What comes with it?
For an extra special place to enjoy your day at the park, you can rent one of our special cabanas by booking online. These private areas sell quickly so we recommend that you reserve yours in advance. If there is availability on the day of your visit, you are able to rent it at the ticket window as well.

Cabana rentals include seating for 8 guests and your own private locker. Admission is NOT included with cabana rentals.

For more information on Cabanas & Rentals, please visit the following link:

Cabanas & Rentals Page

How much does it cost to rent a Locker?

Locker rentals are NOT available online and must be rented at the park. Rental availability is based on a first-come first-serve basis.

Please see below:

Electronic Lockers: $10 Small, $12 Large

For more information on Cabanas & Rentals, please visit the following link:

Cabanas & Rentals Page

General Info

Contact Information

For all Email Inquiries, please reach out to us at info@wowwaterpark.com.

I'd like to submit a donation request. How do I submit one?
Wonder Oasis Waterpark is proud to support our local community. We will consider a wide range of causes, from national charities to local causes and events. Requests for support are accepted via U.S. mail, (no walk-up solicitations, faxes, telephone calls or emails) on organization letterhead that includes a copy of the IRS determination letter indicating 501c(3) status. In addition, the organization’s federal identification number should be provided. Please allow 3 weeks for a response to your request.
All causes must be both non-profit and charitable in nature. We are unable to support the following requests:

Semi-pro athletic sponsorships

  • Scholarships
  • Requests from or benefiting individuals
  • Picnics or gatherings for other for-profit companies
  • Political parties, candidates or issues
  • Homeowners associations, athletic clubs or other organizations that are non-profit but are not charitable in nature
  • Independent film or video productions
  • Beauty pageants

Wonder Oasis Waterpark receives a large number of requests for assistance; unfortunately we cannot support or answer every request. When we are able to honor a request, we make every effort to notify the organization by mail as expediently as possible. Please allow ample time for a response when making a request.

Request should be mailed to:
Wonder Oasis Waterpark
Attn.
7670 W. 70th St.
Shreveport, LA
71129

What are the park hours for this season?

Please check Park Hours for up-to-date hours and follow our Facebook page for the latest updates.

I need to leave the park. Can I come back in?

Of course, you can! Guests may exit the park and re-enter throughout the day. Upon exiting, guests must have their hands stamped by security for re-entry into the park.

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